Privacy statement

General

Aviodrome Exploitatie B.V. ("Aviodrome") is a subsidiary of Libéma Exploitatie B.V. ("Libéma"). Libéma and its affiliated companies, including Aviodrome, attach great importance to protecting the privacy of their (potential) customers and visitors to its parks, website www.libema.nl and other Libéma related websites ("Websites"). In order to carry out our activities properly, it is sometimes necessary to process personal data about you. We always do so carefully and in accordance with the law and our internal privacy policy.

In this Privacy statement we inform you about the processing of your personal data by Libéma. We describe why we process your data, how we do so and what rights you have in doing so (such as your right to inspect and the right to object to the processing of your data). Most of the personal data we collect and use is necessary to carry out our agreement with you. In some cases, we also use your data for marketing purposes.

1. Data Controller.

Libéma Exploitatie B.V. ("Libéma "), located at Graafsebaan 133 in (5248NL) Rosmalen, is the controller of the processing of your personal data by all Libéma affiliated companies. Libéma uses various systems to process your personal data (such as office automation systems, administration systems and website hosting applications). The suppliers of these systems may therefore also process personal data about you on behalf of Libéma. Libéma has made agreements with these parties so that there are sufficient guarantees for the careful processing of your personal data, in accordance with the law and Libéma's internal privacy policy and this Privacy statement.

For more information about these vendors, please contact Libéma.

2. When do we process personal data?

Libéma records your data when selling its products and services (such as e-tickets), when providing its services and in the other instances when Libéma has contact with you. This may include your name, your address, your e-mail address, your telephone number, your date of birth and your bank details. General visitor data is maintained on the Websites without identifying visitors to the Websites.

3. Why do we process personal data?

Libéma uses this data primarily to provide our services to you and for service purposes. Furthermore, we also use the data to secure our property and employees.

The registration of data via the Websites is aimed at further optimizing Libéma's services, including by adjusting the layout of the Websites as much as possible to the needs of visitors and by placing more targeted information on the Websites.

Libéma also uses personal data to understand the preferences and interests of its (potential) customers and visitors to the Websites and to process bookings and e-tickets. Libéma also uses these data for its services and to keep its (potential) customers and visitors to the Websites informed of Libéma's activities, products and services and possibly to conduct market research. In doing so, Libéma tries to take your interests into account. Data from its (potential) customers and visitors to the Websites also helps Libéma to develop new services and products.

4. Why may we process your data?

Libéma may use your personal data because it is necessary for:

  • the performance of the agreement with you, such as the use of your contact information and account number if you make a reservation with us;

  • complying with a legal obligation incumbent on Libéma, such as providing invoices to the tax authorities or cooperating with a request from the competent authorities;

  • to promote the legitimate interest of Libéma or third parties (to the extent that this takes precedence over your privacy interest). That legitimate interest is Libéma's interest in providing its products and services to its relations as efficiently as possible;

In some cases, Libéma may only process your data with your consent, for example, if we need to process data about your health when you use a particular attraction (such as the Climbing Park) or if we use photos in which you are recognizable. You can withdraw that consent at any time.

5. Data retention

Libéma does not retain data for longer than is necessary to conduct our business, unless the data must be kept longer under a legal regulation. Most data is deleted within two years after our business relationship with you has ended.

6. Automatically collected data.

Libéma makes use of cookies when offering its services. This is a simple small file with data, which is stored on the hard disk of your computer. Libéma uses both temporary cookies and special cookies. Temporary cookies contain no personal data and are intended only to make it easier for you to use the Websites. Special cookies are used to recognize you when you visit the Websites again. They ensure, for example, that your settings are remembered, such as your name and date of birth. More information about cookies can be found in theCookie Policy of Libéma.

7. Use data for commercial messages

Libéma would like to keep its (potential) customers and visitors to the Websites informed about its products and services. When you subscribe to an electronic newsletter of Libéma, you give Libéma permission to use your email address to send you that newsletter and other information from Libéma such as offers and surveys. If you no longer wish to receive information via e-mail, you can unsubscribe via the link at the bottom of each electronic newsletter.

8. Record phone call

Libéma reserves the right to record telephone conversations. It will only use these recordings for internal purposes (training). The recordings will not be distributed further or provided to third parties.

9. Use of data on third-party websites

On the Websites, it is possible to click through to the websites of other companies not affiliated with Libéma. Libéma is not responsible for the processing of personal data by these other companies. Libéma advises you to read the privacy policies of these companies carefully as the conditions stated on those websites may differ from Libéma's privacy policy.

10. Data access

At Libéma, only authorized personnel have access to this data.

If partners of Libéma take on (part of) the implementation of the processing of personal data, Libéma has agreed with them that they will also optimally secure the personal data, and Libéma will only do so if these third parties use the data only in a way and for a purpose that is related to the purpose for which they obtained the data, and only in accordance with this Privacy statement. Furthermore, the confidentiality obligations and security measures required by law always apply to prevent your personal data from simply becoming known to other parties. In some cases, Libéma is also required by law to provide data to third parties. We always consider how your right to privacy can be respected as much as possible. If your data is transferred outside Europe, for example because a data center or our supplier is located there, this will only happen under the conditions set by law.

Libéma has made arrangements with these parties so that there are sufficient guarantees for the careful processing of your personal data, in accordance with the law and Libéma's internal privacy policy and this Privacy statement.

11. Rights regarding the use of data

You can object to the use of your personal data, for example, if you believe that the use of your personal data is not necessary for the performance of Libéma activities or to comply with a legal obligation.

You have the right to access your personal data. This means that you can ask what personal data about you is registered and for what purposes it is used. If you believe that Libéma has incorrect personal data about you, you can have this personal data corrected. You can ask to restrict the processing of your personal data, including for the period necessary to assess your requests or objections.

You may request that your personal data be removed from the systems or that your personal data be transferred to a third party.

Your request will of course be fulfilled unless Libéma has a compelling, legitimate interest in not deleting the data that outweighs your privacy interest. If the data is deleted, for technical reasons not all copies of the data can be immediately removed from the systems and backup systems. Data requests may be denied if they are unreasonably frequent, require unreasonably heavy technical effort, or have unreasonable technical impact on the systems or compromise the privacy of others.

You may express your request or objection by sending a message, accompanied by your name, address, telephone number and a copy of a valid identification document toprivacy@libema.nl. Remember to make your BSN illegible on the copy of the ID before sending it along. You will receive a reply within one month.

12. Filing a complaint

If you have a complaint about Libéma's use of your personal data, please contact us at 073-5282200 (on working days between 09.00 - 17.00) and by email:privacy@libema.nl.

You can also file a complaint about the use of personal data with thePersonal Data Authority.

13. Data Security

Libéma makes every effort to secure your personal data against unauthorized use by taking all reasonable, appropriate security measures to protect Libéma and our business associates and employees from unauthorized access or alteration, disclosure or destruction of personal data. In doing so, Libéma complies with applicable security standards.

If, despite security measures, there is a security incident that is likely to adversely affect your privacy, you will be informed of the incident as soon as possible. You will then also be informed about the measures we have taken to limit the consequences and prevent recurrence in the future.

14. Contact

Do you have questions, comments or complaints about Libéma's protection of your personal data? If so, please contact us:

By phone at the number 073-5282200 on weekdays between 09:00 - 17:00 and/or by email:privacy@libema.nl.

15. Internal policy personal data

The basic principles of our internal privacy policy are:

  • we always tell you what we do with your data;

  • we use the data only for the purpose for which we collected it;

  • we do not collect, use and retain more data than we need to achieve the purpose for which we obtained the data;

  • we collect, use and retain data only if there is no other way to achieve the same goal;

  • the more privacy-sensitive the information about you, the less use we make of the data;

  • we use the data only to the extent that there is a ground for doing so specified by law;

  • we take appropriate security measures against loss of or unauthorized access to personal data;

  • we have taken measures to facilitate the exercise of your rights (such as your right to inspect and correct).

16. Privacy statement amendment.

Libéma sometimes modifies the Privacy Statement, for example if there are changes in legislation. You can find the current version of the privacy statement on our Websites. If we make material changes we will provide more prominent notice, for example through our website or by e-mail.

17. Viewing or having data changed

If you want to see your data, have it corrected or object to the use of your data by Libéma, you can contact us by phone or e-mail. Libéma will then send you by e-mail an overview of the currently known and registered data at Libéma.

This version was prepared in May 2018